The Thorne Tree Bistro
Afternoon Tea Booking and Cancellation Terms
1. Booking Terms
1.1 Deposit Requirement
- A non-refundable deposit of 25% of the total cost of the afternoon tea event is required to secure your booking. This deposit must be paid via the Stripe link provided
on the booking form, alternatively, customers can pay the deposit in person by visiting The Thorne Tree Bistro.
1.2 Booking Confirmation
- Your booking is not confirmed until the deposit payment has been received and you have received a booking confirmation email from The Thorne Tree Bistro.
1.3 Guest Count and Special Requests
- The final number of guests and any special dietary requirements must be confirmed at least 7 days prior to the event date. Any changes made after this period may not be accommodated.
1.4 Minimum Spend
- There is no minimum spend requirements for the afternoon tea event.
2. Cancellation Policy
2.1 Cancellation by Client
- Cancellations made up to and including 8 days prior to the event: 50% of the catered food cost is non-refundable.
- Cancellations made 5 to 7 days prior to the event: 75% of the catered food cost is non-refundable.
- Cancellations made 1 to 4 days prior to the event: 100% of the catered food cost is non-refundable.
- Cancellations made 1 to 2 days prior to the event: Clients may reschedule the catered food. Perishable items and additional incurred expenses (labour, parts, loss of use) may be extra. 50% of the deposit will be credited toward the new date. If the new date is subsequently cancelled, the 50% deposit will not be refunded.
2.2 Non-Refundable Clause
- This policy is valid for all afternoon tea bookings.
- Cancellation of services made less than three (3) full business days prior to the event will be charged 50% of the total cost.
- Cancellation of services made less than one (1) full business day prior to the event will be charged 100% of the total cost.
The Thorne Tree Bistro
Afternoon Tea Booking and Cancellation Terms
2.3 Rescheduling Policy
- Events can be rescheduled 1 to 2 days prior to the event. Perishable items and additional incurred expenses (labour, parts, loss of use) may be extra.
- 50% of the deposit will be credited toward the new date. If the new date is subsequently cancelled, the 50% deposit will not be refunded.
2.4 Force Majeure
- In the event that the afternoon tea event cannot proceed due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, government regulations, or other force majeure events, The Thorne Tree Bistro will work with the client to reschedule the event to a mutually agreed-upon date. If rescheduling is not possible, a refund will be issued minus any non-recoverable costs already incurred by The Thorne Tree Bistro.
3. Additional Terms
3.1 Venue Liability
- The client is responsible for any damages or extra cleaning costs incurred during the event. A refundable deposit will be required to cover potential damages or extra cleaning costs. This deposit will be collected along with the final payment for the event.
- The refundable deposit will be returned to the client within 7 days after the event, following a satisfactory inspection of the venue. Any damages or extra cleaning costs will be deducted from this deposit. If the costs exceed the deposit, the client will be billed for the additional amount.
3.2 Contact Information
- For any questions or changes to your booking, please contact us at info@thethornetreebistro.co.uk.
3.3 Additional Services
- Any additional services such as decorations or entertainment can be arranged at an extra cost. Please discuss these requirements with us during the booking process.
Acknowledgment and Agreement:
By paying the deposit, you agree to these booking and cancellation terms. The Thorne Tree Bistro reserves the right to amend these terms and conditions at any time.